I've learned that complaining (politely, of course) works. After Tuesday's "soy sauce beer" debacle, I emailed the brewery and told them my sad story. Last night I got a lovely email back from them, apologizing and offering to send me "brewery-fresh" replacements. I sincerely could not be happier with this as a customer service experience. Support your local (or non-local) microbrewery! Feeling boosted by my success, I offer a modified version of my letter to them now addressed to Kevin Lowe in the hopes a similar response can be obtained:
Subject: Spoiled Oilers Game
Dear Mr. Lowe and EIG,
I've much enjoyed your hockey team after discovering them five years ago. I had a sad surprise on retuning home from a trip, to discover the remaining Oilers players left on my roster had spoiled and now played more like soy sauce than like my beloved NHL team. If you can alert me to any production codes on the players with which I was so frustrated Tuesday night, I will pass them along to you so you'll know which batch had this problem. If you can offer me some sort of recompense for this awful game, I'd be quite grateful, as I'm a poor grad student who watches less baseball than I might so I can have time for your usually premium stuff.
Best,
Married to the Oil
Posts
7 years ago
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